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The North-Northwest divide

We live on the NW side of Phinneywood and have an address that includes an “NW,” as opposed to a “North” address. Despite telling first-time visitors we live on NW ___, we invariably get a call sounding something like this: “Hey… I’m on North ___ and I can’t find your address…”

To which we answer that they have to keep driving west to get to our house. For people on the “North” side of the neighborhood, do you ever get calls from anyone wandering around the “NW” address area looking for your house? Or do you have people looking for a “NW” address mistakenly show up on your doorstep? What do you tell them when this happens?